This post is for all the people who work in the services and sales industry! You may work for a horrible boss, a poorly managed company, in a town/city/state that you’d rather say good riddance to. How you respond to pressure and stress, dissatisfaction and disappointment will make all the difference in your ability to change your circumstances. If you do not find a way to manage your perceptions and responses, you may sabotage your chances at upward and outward mobility. Your attitude will show no matter how hard you try to control the outward facing appearance and behaviors.
Below are some examples of what I’m talking about:
Performing services for customers is often a thankless job. There are many who will see and treat you as a second class citizen, if they “see” you at all! Take heart. When I choose to spend money at an eating establishment with full service, I just want to have prompt attentive service. If I don’t have to ask for refills, food and drinks are served piping hot, and the interaction with my wait staff is fun and not “work” for me, I’ll tip generously. Treat each customer as though they are the person you will read about in the morning’s newspaper as the person who left a hundred dollar tip.
Mechanics, Technicians and Repairmen
If you’re a mechanic, don’t just fix the problem. Go the extra mile and provide free advice about anticipated maintenance needs (tires, belts, filters, etc.) By caring for the vehicle as though you were going to allow your pregnant daughter to drive it, you’ll show the customer you care more about the person than you do the car (money.) Take the time to listen to your customers. You’d be surprised at the loyalty you’ll instill in your customers by remembering small details about your customers and their property.
If you’re an obstetrician…be sure to make more eye contact with that expectant mother than you do at the patient’s chart. Remember that in spite of your 15 minute scheduled allotment, metal instruments feel cold, words conveying delicate news can sometimes be more painful than needles, and that uterus IS attached to a human being. Whether this patient is having their first or their fifth child, they deserve your respect and expertise in as personal and professional manner as possible.
Sales and Marketing Professionals
If you’re in sales, remember the dance of respect. Those people patronize your establishment for a variety of reasons. Location proximity, habit, convenience, possibly the people. As soon as a customer begins to feel like a victim, prey, a prospect, a lead, or a candidate, you have removed the “person” (human aspect) from the customer. This shift in perspective is just enough motivation for people to override their reasons for patronage and find a new establishment.
Some days are much harder than others. Reflecting on and accepting the reality of those busy, difficult and sometimes unbearable moments before your day begins can help you mentally prepare yourself. If you can, try seeing yourself as an actor or actress in a movie in your day. This coping technique is one you can use to do your best in spite of how you feel. Remember to be the success you dream!
Break a leg!
- Clearly, complaining gets you everywhere (nickspearing.wordpress.com)
- Creative Problem Solving Can Lead to Amazing Customer Service (customerthink.com)
- Ten Laws of Class and Decorum in a Coffeeshop (beyondthebinder.wordpress.com)
- Brand + Customer Fanatics (pixelmaverick.com)
- Cues, Signals and Understanding (mjayliebs.wordpress.com)
- How Waiters Secretly Predict Your Every Need (newsfeed.time.com)
- A confusing riddle: What career is best for me? (halliecrawford.com)