Posted in Business, Creativity, Relationships

Career Success ~ The Cream Always Rises

Manet, Edouard - La Serveuse de Bocks (The Wai...
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This post is for all the people who work in the services and sales industry!  You may work for a horrible boss, a poorly managed company, in a town/city/state that you’d rather say good riddance to.   How you respond to pressure and stress, dissatisfaction and disappointment will make all the difference in your ability to change your circumstances.  If you do not find a way to manage your perceptions and responses, you may sabotage your chances at upward and outward mobility.  Your attitude will show no matter how hard you try to control the outward facing appearance and behaviors.

Below are some examples of what I’m talking about:

Any position where cash tips are involved! (Waitresses, Waiters, Bell Hops, Cab Drivers, Baristas)

Performing services for customers is often a thankless job.  There are many who will see and treat you as a second class citizen, if they “see” you at all!  Take heart.  When I choose to spend money at an eating establishment with full service, I just want to have prompt attentive service.  If I don’t have to ask for refills, food and drinks are served piping hot, and the interaction with my wait staff is fun and not “work” for me, I’ll tip generously.   Treat each customer as though they are the person you will read about in the morning’s newspaper as the person who left a hundred dollar tip.

Mechanics, Technicians and Repairmen

If you’re a mechanic, don’t just fix the problem.  Go the extra mile and provide free advice about anticipated maintenance needs (tires, belts, filters, etc.)  By caring for the vehicle as though you were going to allow your pregnant daughter to drive it, you’ll show the customer you care more about the person than you do the car (money.)  Take the time to listen to your customers.  You’d be surprised at the loyalty you’ll instill in your customers by remembering small details about your customers and their property.

Healthcare Professionals (Doctors, Psychologists, Nurses)

If you’re an obstetrician…be sure to make more eye contact with that expectant mother than you do at the patient’s chart.  Remember that in spite of your 15 minute scheduled allotment, metal instruments feel cold, words conveying delicate news can sometimes be more painful than needles, and that uterus IS attached to a human being.  Whether this patient is having their first or their fifth child, they deserve your respect and expertise in as personal and professional manner as possible.

Sales and Marketing Professionals

If you’re in sales, remember the dance of respect.  Those people patronize your establishment for a variety of reasons.  Location proximity, habit, convenience, possibly the people.  As soon as a customer begins to feel like a victim, prey, a prospect, a lead, or a candidate, you have removed the “person” (human aspect) from the customer.  This shift in perspective is just enough motivation for people to override their reasons for patronage and find a new establishment.

Some days are much harder than others.  Reflecting on and accepting the reality of those busy, difficult and sometimes unbearable moments before your day begins can help you mentally prepare yourself.  If you can, try seeing yourself as an actor or actress in a movie in your day.  This coping technique is one you can use to do your best in spite of how you feel.  Remember to be the success you dream!

Break a leg!

Posted in SocialMedia, Writing

Words Words Words…Making Sense of it All!

Writing
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This note serves two purposes:  One of thankfulness for a break in routine; and a real treat on a snowy day — a writing class!

The instructor, Paula Peters, is a working mother, successful entrepreneur, author, and very patient with her students.  Her firm, Peters Writing Services, has been in business since 1999 and is staffed with people who are skilled at taking the impossible and turning it into professional copy that’s easy to understand, and targeted to the audience.  Their efforts at proposal writing, marketing, training development, and procedural manuals have saved the bacon of more than one mom and pop shop.  After failed bids for lucrative government contracts, corporate executives enlist her services and quickly turn no frills proposals into stand-out winning bids!

The writing course was well crafted.  The tools were a workbook, slides, the all important candy (you’ve got to have some incentive to come out of your shell right?), as well as individual and group writing exercises.  Her coursework helps students understand how to analyze the writing task and consider strategies to accomplish before putting fingers to keyboard.  Another interesting tool of value was the notes template she designed to help with information extraction.  The image of gold-panning in Alaska flashes in my head as an analogy to describe this tool~ to collect the flashy nuggets appear on the top after shaking/analyzing!  The notes template helps guide your writing activity; gleaning important facts to answer the five W’s (who, what, why, when, and where.)  You can make your own templates that meet your particular task genre.  Once you’ve gathered the nuggets or “chunks” as she refers to them, you prioritize them, string them together and tada…you have a succinct paragraph.

I guarantee if you invite her to teach a course at your workplace, there’s more than a handful of skills you’ll take away to help elevate the professional writing skills of your employees!  Here is a link to Paula Peter’s blog.  Check out the books she’s written.  Her latest published offering is the Working Mom’s Survival Guide.

At this point I’ve already violated several of her rules/guidelines but sometimes it does take more than 350 words to get your point across.  Thanks for reading and Thank You Paula for the great educational opportunity!